Please note that the following conditions should be met to return or exchange an item within 3 days from delivery:
The product needs to be in the exact condition as received and shouldn’t be tampered with.
Any barcode or label on the box should not be removed.
Item/s should be in original packaging with all bundled accessories and manuals.
The buyer is responsible for all shipping charges on returned/exchanged merchandise due to the following reasons:
Buyer purchased the wrong size / color.
Buyer doesn’t like the item after delivery.
Restriction for Return or Exchange of the following products:
Underwear (unused and still in original packaging)
Lingerie (unused and still in original packaging)
Socks (unused and still in original packaging)
Sports Wear (unused and still in original packaging)
Hosiery (unused and still in original packaging)
Beauty and Fragrance (should not be opened and still in original packaging)
Contact our customer service team via email firstname.lastname@example.org to initiate the process.
A customer service will be assigned to coordinate with you throughout the process.
Once we receive your returned item, we will inspect it and process your refund within 3-5 working days.
Delivery cost is excluded in the refund.
Returns that are damaged, soiled, washed, or altered will not be refunded.